Privacy Policy | Shepherd Tools

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1. Introduction 2. Data We Collect 3. How We Use Data 4. Data Security 5. Your Data Rights 6. Children's Privacy

1Introduction

Shepherd Tools (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our church management software platform.

By using Shepherd Tools, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2Information We Collect

Information You Provide

✓Account Information: Church name, administrator details, contact info
✓Member Data: Names, contact info, demographic data you choose to store
✓Financial Records: Transaction records (card data processed by Paddle)
✓Event Information: Event details, attendee lists, schedules

Automatically Collected Information

✓Usage Data: Pages viewed, features used, interaction patterns
✓Device Info: IP address, browser type, operating system
✓Cookies: Authentication tokens, session data, preferences

Payment Information: All payment transactions are processed by Paddle.com. We do not directly collect or store your credit card information.

3How We Use Your Information

🎯

Service Delivery

Provide and maintain our platform

💬

Communication

Send updates, alerts, and support

💳

Billing

Process payments and manage subscriptions

📊

Analytics

Understand usage and improve features

🔒

Security

Detect and prevent fraud and issues

⚖️

Legal Compliance

Comply with applicable laws

4Data Storage and Security

Multi-Tenant Architecture

Each church organization's data is stored in an isolated database instance, ensuring your church's data remains completely separate and private from other organizations.

Security Measures

Data encryption in transit (HTTPS/TLS) and at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Automated backup systems
Restricted employee access to customer data

5Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

Access:Request a copy of your personal data

Correction:Request correction of inaccurate data

Deletion:Request deletion of your data

Portability:Receive data in machine-readable format

Opt-out:Unsubscribe from marketing communications

To exercise these rights, contact us at toolsshepherd@gmail.com

6Children's Privacy

Service Users: You must be at least 13 years of age (or 18+ to create an account) to use Shepherd Tools as an administrator or staff member.

Member Data: Churches may store information about members of all ages, including infants and children. Church administrators represent that they have the authority and appropriate consent to manage this information.

We do not directly collect personal information from children under 13. All member data is entered and managed by authorized church administrators who are responsible for complying with applicable laws, including COPPA.

7Individual User Accounts

Individual users are added to Shepherd Tools by their church organization's administrator. Your church organization is the customer and controls your account access.

By using Shepherd Tools: You acknowledge this Privacy Policy and understand that we process your personal data (name, email, etc.) to provide the Service to your organization.

Account management: Your organization's administrator is responsible for managing your access, permissions, and account status. For account-related requests, contact your church administrator.

Questions About Privacy?

For privacy-related inquiries or to exercise your data rights, contact our Data Protection Officer:

📧 Email: toolsshepherd@gmail.com