Refund Policy | Shepherd Tools

Day Money-Back Guarantee

Not satisfied? Get a full refund within the first 30 days of your initial subscription.

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1. 30-Day Guarantee 2. After 30 Days 3. Non-Refundable Cases 4. How to Request 5. Cancellation Terms 6. Payment Processing

130-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers to any paid plan:

Full refund if not satisfied within 30 days of initial payment
No questions asked for your first purchase of each plan tier
30-day period starts on your first payment date
Contact us before the period expires to request your refund

Processing Time: Refunds are typically processed within 5-10 business days to your original payment method.

2Refunds After the 30-Day Period

After the initial 30-day guarantee period, refunds are generally not provided. However, we may consider refund requests in exceptional circumstances:

⚠️

Service Outage

Extended disruptions that significantly impaired service

🔧

Technical Issues

Critical problems we couldn't resolve in reasonable time

💳

Billing Errors

Duplicate charges or unauthorized transactions

✨

Exceptional Cases

Situations we determine warrant a refund

3Non-Refundable Situations

Refunds will not be provided in the following situations:

Subscription renewals after the first 30 days
Partial refunds for unused portions of a billing period
Refunds after account cancellation if service was used
Change of mind or lack of use after 30-day period
Account termination due to Terms of Service violations
Plan upgrades or downgrades between tiers

4How to Request a Refund

Refund Request Process

1
Email us:Send to toolsshepherd@gmail.com with subject "Refund Request"
2
Include details:Account email, church name, reason for refund
3
Provide info:Transaction date, payment amount, any issues encountered
4
Wait for response:We'll review and respond within 3-5 business days

5Subscription Cancellation

What Happens When You Cancel

✓Subscription remains active until current billing period ends
✓No charges for subsequent billing periods
✓Auto-downgrade to Free Plan if usage fits limits
⚠️Account locked if usage exceeds Free Plan limits

Note: Cancellation does not automatically entitle you to a refund. Refunds are subject to the terms outlined in this policy.

6Payment Processing and Paddle

Secure Payment Processing

All subscription payments are processed by Paddle.com, our Merchant of Record. Paddle handles payment processing, subscription billing, tax collection, and refund processing.

While Shepherd Tools determines refund eligibility based on this policy, Paddle processes the actual refund transaction. In some cases, Paddle may require additional verification before processing a refund.

Need Help?

We value your satisfaction. If you're experiencing issues with Shepherd Tools, please contact our support team before requesting a refund. We're here to help!

Contact Support Request Refund